Conditions d’utilisation
Terms of Service
1. About AVYO
These Terms of Service apply to the use of our website and purchases made through the AVYO online store.
AVYO
6 Rue d'Armaillé
75017 Paris, France
SIREN: 105 773 360
Email: contact@avyo-shop.com
By accessing, browsing or placing an order on our website, you agree to these Terms of Service, together with our Privacy Policy and Return and Refund Policy.
We recommend that you read these terms carefully before placing an order.
2. Products
AVYO aims to display its products as accurately as possible.
Product photographs, images and colours may vary slightly depending on the device used to access the website.
The main characteristics of each product are described on the relevant product page.
AVYO reserves the right to update product specifications, descriptions or availability when necessary. Such changes will not affect orders that have already been confirmed.
3. Prices
Product prices are displayed in the currency indicated on our website. For Australian customers, prices are displayed in Australian dollars (AUD) where applicable.
The price applicable to your order is the price displayed at the time of purchase.
Any applicable shipping costs and additional charges will be displayed before you complete your order.
AVYO reserves the right to change its prices at any time. Price changes will not affect orders that have already been confirmed.
4. Orders
When you place an order through our store, you submit a request to purchase the selected products.
After placing your order, you will receive an order confirmation email containing details of your purchase.
The confirmation may include the products purchased, their prices, shipping costs and the delivery information provided.
If we cannot accept or fulfil an order, we will inform you as soon as reasonably possible and refund any amounts already paid, where applicable.
You are responsible for ensuring that your order and delivery details are accurate when placing your order.
5. Payment
Payments are processed using the payment methods available in our online store.
You must provide valid and authorised payment information to complete your purchase.
AVYO does not directly store your full payment card details when payment is processed by an external payment service provider.
Your order may be processed once payment has been authorised or confirmed.
6. Shipping and Delivery
Orders are shipped to the delivery address provided during checkout.
Delivery times displayed on our website are estimates and may vary due to transportation, logistics or circumstances beyond our reasonable control.
We aim to dispatch and deliver orders within the estimated timeframes communicated to customers.
If no specific delivery date has been agreed, products will be delivered within the timeframe required by applicable law.
Once your order has been shipped, tracking information may be provided where available.
AVYO remains subject to any applicable obligations concerning delivery, non-delivery and consumer remedies under Australian Consumer Law.
7. Change-of-Mind Returns
AVYO's change-of-mind return policy allows eligible customers to request a return within 30 days of receiving their order, subject to the conditions set out in our Return and Refund Policy.
To qualify for a change-of-mind return, the product must be unused and in its original condition and packaging.
We do not accept change-of-mind returns for products that have been used or installed.
Customers must contact us at contact@avyo-shop.com before returning an item and follow the return instructions provided by our customer service team.
This policy does not affect any rights or remedies available to consumers under Australian Consumer Law.
8. Condition of Returned Products
For change-of-mind returns, products must be unused, uninstalled and returned in their original condition and packaging.
Because the AVYO™ Sink Drain Stopper is intended for use in a sink drain, products that have been used or installed are not eligible for change-of-mind returns.
However, this condition does not limit any rights a customer may have if a product is faulty, damaged, incorrectly described or otherwise fails to meet the consumer guarantees required under Australian Consumer Law.
Customers should contact us if they believe a product has a fault or does not meet the applicable consumer guarantees.
9. Return Shipping Costs
Unless otherwise stated by AVYO, customers are responsible for the direct cost of shipping eligible change-of-mind returns.
Return instructions will be provided by our customer service team after we receive your request.
Please contact AVYO before sending any product back to avoid delays in processing your return.
Where a product has a fault or another issue covered by Australian Consumer Law, responsibility for reasonable return costs will be handled in accordance with the applicable legal requirements.
10. Refunds
For approved change-of-mind returns, refunds will be processed in accordance with our Return and Refund Policy.
Where a refund is required under Australian Consumer Law, AVYO will provide the applicable remedy in accordance with the law.
Approved refunds will generally be issued using the original payment method unless another method is agreed upon and permitted by law.
Processing times may vary depending on your bank, payment provider or card issuer.
If you have questions about a refund, please contact us at:
11. Faulty, Damaged or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact us as soon as reasonably possible at:
Please include your order number and, where appropriate, photographs or other information that will help us assess the issue.
We will review your request and determine an appropriate solution in accordance with Australian Consumer Law.
Depending on the circumstances and the applicable consumer guarantees, you may be entitled to a repair, replacement or refund.
Nothing in this section limits your statutory consumer rights.
12. Consumer Guarantees
AVYO recognises the mandatory consumer guarantees that apply under Australian Consumer Law.
Products sold to Australian consumers must meet the applicable consumer guarantees, including requirements relating to acceptable quality, fitness for purpose and correspondence with their description, where applicable.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy depending on the nature of the issue and the relevant legal requirements.
Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
13. Use of Products
Products must be used in accordance with the instructions and recommendations provided by AVYO and/or the instructions supplied with the product.
The AVYO™ Sink Drain Stopper is designed to help catch hair and debris at the sink drain and make routine cleaning easier.
The product should be installed and used in accordance with the instructions provided with it.
Customers should clean and maintain the product as appropriate for its intended use.
AVYO does not recommend using the product for purposes other than those for which it was designed.
Nothing in this section excludes any consumer rights or remedies available under applicable law.
14. Intellectual Property
All content on the AVYO website, including text, photographs, images, graphics, logos, designs, videos, visual elements and other content, is owned by AVYO or used with permission from the relevant rights holders.
You may not copy, reproduce, modify, distribute or commercially use this content without prior authorisation from the relevant rights holder, except where permitted by law.
15. Personal Information
Personal information provided when using our store is handled in accordance with our Privacy Policy.
Information may be used to process orders, arrange deliveries, manage payments, provide customer service and comply with applicable legal obligations.
Please consult our Privacy Policy for detailed information about how we collect, use, store and disclose personal information.
16. Customer Service
For questions about an order, product, return or refund, please contact us at:
We recommend including your order number so that we can assist you more efficiently.
17. Complaints and Dispute Resolution
If you have a complaint, we encourage you to contact AVYO first so that we can attempt to resolve the issue directly.
AVYO
6 Rue d'Armaillé
75017 Paris, France
Email: contact@avyo-shop.com
If we cannot resolve a dispute directly, you retain any rights and remedies available under applicable law.
Nothing in these Terms of Service limits your statutory consumer rights.
18. Changes to These Terms of Service
AVYO may update these Terms of Service when necessary, including to reflect changes to our products, services, procedures or legal requirements.
The version applicable to your order will generally be the version in effect when you place your order, subject to any mandatory legal requirements.
19. Governing Law
These Terms of Service are subject to the laws applicable to the contractual relationship between AVYO and the customer, taking into account any mandatory consumer protection provisions that apply.
Nothing in these Terms of Service is intended to deprive consumers of rights granted to them under mandatory applicable law, including Australian Consumer Law where applicable.
20. Contact
AVYO
6 Rue d'Armaillé
75017 Paris
France
SIREN: 105 773 360
Email: contact@avyo-shop.com