Politique de remboursement
Return and Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return for eligible items.
To be eligible for a change-of-mind return, the item must be in the same condition that you received it, unused, with any original tags attached, and in its original packaging. You must also provide proof of purchase.
We do not accept change-of-mind returns for products that have been used or installed.
To request a return, please contact us at:
Please contact us before returning any item. Once your return request has been approved, we will provide you with instructions on how to proceed.
Items returned without prior approval will not be accepted.
If you have any questions about returns, you can contact us at:
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item.
We will assess the issue and work with you to find an appropriate solution in accordance with Australian Consumer Law.
Exceptions and Non-Returnable Items
Change-of-mind returns are not accepted for products that have been used or installed.
This policy does not affect your rights under Australian Consumer Law. If a product is faulty, damaged, does not match its description, or fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, or refund, depending on the circumstances.
If you are unsure whether your item is eligible for a return, please contact us before sending it back.
Sale Items
Items purchased as part of a promotion or special offer are subject to the same return conditions as other products.
Change-of-mind returns are accepted only for eligible items that meet our return conditions.
Your rights under Australian Consumer Law remain unaffected.
Exchanges
If you would like to exchange an item, please contact us at contact@avyo-shop.com.
Exchanges are subject to product availability and our return conditions.
Refunds
We will notify you once we have received and inspected your returned item. We will then inform you whether your refund has been approved or rejected.
If your refund is approved, it will be processed automatically using your original payment method.
Please allow some time for your bank or card issuer to process the refund and make it appear in your account.
If you have any questions about your refund, please contact us at:
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.
If a product fails to meet the applicable consumer guarantees, you may be entitled to a remedy, including a repair, replacement, or refund, depending on the nature of the problem and the applicable legal requirements.