Privacy Policy

Last updated: July 7, 2026

AVYO operates this store and website, including all related content, information, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the "Services").

AVYO is a store powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use and share your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read and understood this Privacy Policy and the terms relating to the collection, use and disclosure of information described herein.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or information that has been altered so that it can no longer reasonably be linked to you or another person.

Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, address, billing address, shipping address, telephone number and email address.

• Financial information, including credit or debit card numbers, bank account details, payment card information, banking information, transaction details, payment methods, payment confirmations and other payment-related information.

• Account information, including your username, password, security questions, preferences and settings.

• Transaction information, including the items you view, add to your shopping cart, add to your wishlist, purchase, return, exchange or cancel, as well as your previous transactions.

• Your communications with us, including information you provide when contacting our customer service team.

• Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

• Usage information, including information about your interactions with the Services, such as how and when you access or use the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, for example, when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal information.

• Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.

• From our service providers, including when we engage them to implement certain technologies and when they collect or process personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, customising and improving the Services. We use your personal information to provide the Services, including performing our contract with you, processing payments, managing orders, recording your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipments, managing returns and exchanges, enabling you to post reviews, and providing a personalised shopping experience, such as recommending products related to your purchases.

• Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending marketing communications, advertisements and promotions by email, SMS or post, and displaying online advertisements for products or services on the Services or on other websites.

• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or respond to fraudulent, illegal, dangerous or malicious activities, protect public safety and maintain the security of our Services.

• Communicating with you. We use your personal information to provide customer service, answer your questions, deliver effective services and maintain our business relationship with you.

• Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, investigating or participating in civil proceedings or potential or ongoing disputes, enforcing our terms or policies, or investigating possible violations of those terms or policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes in accordance with this Privacy Policy.

This may include sharing information:

• With Shopify, our service providers and other third parties that provide services on our behalf, including IT management, payment processing, data analytics, customer service, cloud storage, and order processing and fulfilment.

• With our business and marketing partners to provide marketing services and display advertisements to you.

• When you instruct us, make a request or otherwise consent to sharing certain information with third parties, for example, to ship products to you or through social media widgets or login integrations.

• With our affiliated companies or, more generally, within our group of companies.

• In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations, enforce applicable terms of service or policies, and protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve them.

Information you submit through the Services may be transferred to and shared with Shopify and third parties located in countries other than your own to provide and improve the Services.

For more information about how Shopify uses your personal information and the rights you may have, please refer to Shopify's Privacy Policy.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms of use.

We do not guarantee the privacy or security of these websites and are not responsible for them, including the accuracy, completeness or reliability of the information provided on them.

Children's Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors who have not reached the legal age in their jurisdiction.

If you are the parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the contact details below to request that this information be deleted.

Security and Retention of Your Information

Please note that no security measure is perfect or completely secure, and we cannot guarantee absolute security.

Furthermore, information you send to us may not be protected while it is being transmitted. We recommend that you do not use unsecured communication channels to send sensitive or confidential information.

The period for which we retain your personal information depends on several factors, including whether we need the information to manage your account, provide the Services, comply with our legal obligations, resolve disputes or enforce another applicable agreement or policy.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to access and information. You may have the right to request access to the personal information we hold about you.

• Right to deletion. You may have the right to request that we delete the personal information we hold about you.

• Right to correction. You may have the right to request the correction of inaccurate personal information.

• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and, under certain circumstances and subject to certain exceptions, request that we transfer it to a third party.

• Communication preferences. We may send you promotional emails. You can unsubscribe at any time using the unsubscribe link in our emails. If you unsubscribe, we may still send you non-promotional emails, including emails relating to your account or orders you have placed.

If You Live in the European Economic Area

Subject to the exceptions and limitations established by local law, you may also have the following rights:

• Right to object and right to restrict processing: You may have the right to request that we stop processing your personal information or restrict its processing for certain purposes.

• Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.

You can exercise these rights through the available means on the Services or by contacting us using the contact details provided below.

For more information about how Shopify uses your personal information and the rights you may have, please refer to Shopify's Privacy Policy.

We will not discriminate against you for exercising any of these rights. However, we may need to verify your identity before processing your request, to the extent permitted or required by applicable law.

Complaints

If you wish to make a complaint about how we process your personal information, you may contact us using the contact details provided below.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with the relevant data protection authority in your region.

International Data Transfers

Please note that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area, we use recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses, unless the transfer is made to a country recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the "Last updated" date and, where required by applicable law, provide a notification.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can contact us by email at:

contact@avyo-shop.com

You can also contact us at:

AVYO
6 Rue d'Armaillé
75017 Paris, France

For the purposes of applicable data protection laws, we are responsible for processing your personal information.